Confgure custom channel: Skype
Open the Askdata Console and select one agent.
In your “Agent Detail” section of the Agent to whom you want to configure Skype.
Click on the [+] button close to the Channels section.
Now it’s time to configure Microsoft’s Azure Bot Service, the way that Skype allows other bots to integrate with its own framework. Access your Microsoft Azure bot service.
You can do that from here: https://portal.azure.com and looking for the Bot Service. You will need to create or sign-in with a Microsoft account.
Create an account and sign in with a Microsoft Account.
Create a Bot using the Azure Bot Service
Select Bot Channels Registration as Bot Service
Register a new bot channel.
Set the messaging endpoint with the one provided by Askdata platform when creating a new Skype channel for your agent.
Generate secret key and password for application
Copy the AppID and password to Skype channel configuration on the Askdata platform
Wait some time for Skype to configure properly
You can then add the new Skype channel to your Skype and start chatting with your datasources.
Click on the Skype Icon
Add the agent to your contact. At the end of the URL the Agent Id is reported.
The agent will be added to the contact and you can start using the service.